Be There for Your Customers at the Right Time
World-class customer data management means personalized offers, promotions, challenges and rewards across the customer lifestyle. From enrollment to reward redemption, intuitive customer data management is essential to really knowing your customer. Our loyalty platform enables brands to synthesize data and deliver the right customer experience at the right time.
360-Degree View of Customer
Collect a holistic view of your customer – across preferences, interactions, transactions, brand satisfaction – to build a data-rich profile that fuels personalization through real-time attribution. A comprehensive view of the customer goes beyond where they’ve been. It means understanding where they are now in their journey, where they’re likely to go, and what they need in that instant to have a meaningful and positive brand experience.
Managing the Customer Lifecycle from Enrollment to Advocacy
Aimia Loyalty Solutions’ robust technology puts the customer’s 360-degree profile at your fingertips. From enrolling hundreds of thousands of members to 1:1 high-touch customer service, our loyalty platform gives your teams the information needed to guarantee the ideal customer experience.
Proprietary Loyalty Scoring
Knowing the value of your customers at any point along their journey enables brands to strategically invest in people who will drive ROI and advocacy. Aimia Loyalty Solutions technology uses RFM and predictive scoring derived from analyzing behavior to determine the value each customer brings to your business. Our Proprietary Loyalty Scoring tool empowers marketers to manage and optimize the customer’s journey toward profitability.
As a best-in-class loyalty technology, our solutions can monitor and flag potential fraudulent behavior, making it easier for you to monitor at-risk individuals and protect your program against gaming and potential revenue loss.
- Highly configurable and flexible loyalty technology perfect for complex programs that span multiple countries, currencies and customer attributes
- Data collection and consolidation across an unlimited number of customer attributes and touchpoints enables personalized journeys that are easy to execute
- Easily handles dynamic loyalty program structures, including householding, points transferring and pooling currency within groups
- A depth of information available to customer service teams and in-house staff alike, offering a snapshot of key customer motivations and behaviors
“Given Aimia’s long standing and deep understanding and experience in the loyalty space, we approached them to assist us with the launch of Emaar’s customer loyalty programme. Aimia have provided us with the strategy, programme design, system implementation and continued programme management services for our recently launched U By Emaar Programme.”
5 Loyalty Program KPIs that Matter
These 5 key performance indicators help you determine the overall health of your loyalty program.
4 Things Brands Can Do Now in the Time of COVID-19
Here are some quick wins in using what you easily have in your arsenal to navigate the current challenging environment.
Customer Loyalty Gamification
Is gamification worth the hype and should you invest in a gamification strategy?